Seraphin

Seraphin, now operating under the Yago brand, is a Belgian digital insurance broker that helps individuals, families, and self-employed people protect what matters to them through an online, advice-driven insurance experience. The company focuses on making insurance simple: customers can compare offers, request quotes, subscribe online, sign contracts digitally, manage their policies in a personal online space, and declare or follow up on claims with the help of expert advisers. Yago positions itself as a modern InsurTech that combines technology with human support, aiming to remove administrative friction and make insurance feel clear, fast, and accessible. The company’s offering covers a broad range of personal insurance needs, including car, motorbike, bicycle, family liability, home, travel, hospitalisation, legal protection, pension savings, and related protection products. It also highlights tools and services that help customers switch insurers, handle claims, and manage documents online. A key differentiator is the balance between digital convenience and personal guidance: the platform is designed for speed and autonomy, but advisers remain available to explain coverage, compare options, and support customers through important decisions and claims. Yago presents itself as a customer-centric team built around responsiveness, clarity, and empathy. Its staff includes advisers and specialists who guide clients through insurance choices and after-sales support, while internal leaders and coordinators help drive product, marketing, and claims operations. The company emphasizes training, expertise, and a strong service culture, with the mission of making insurance finally easy while protecting families, property, and assets. Based on its website, the company also prides itself on high customer satisfaction and on being a reference point in Belgian insurance through a streamlined, fully digital journey backed by real people.